Cleaning Services - Wonder Cleaning.co.uk
FAQ - WonderCleaning.co.uk
1. What type of services do we do?
- End of tenacy cleaning
- Carpet cleaning
- Domestic cleaning
- Office cleaning
- Curtain cleaning
- Upholstery cleaning
- After builders cleaning
- Property maintenance
- Spring cleaning
2. How can I book?
- By phone
- By email
- By filling in our form
3. How long in advance can I book?
- Usually we would need one day notice, but we also do immediate cleanings.
4. Can I cancel the cleaning?
- Yes, you can cancel the cleaning 48 hours prior the booking. If you cancel within 48 hours before the booking, a cancelation fee of £50 is required. A cancelation fee is required if you are not able to provide access to the property.
5. Do you offer a guarantee?
- Yes, we offer a 24 hour guarantee on our End of tenancy booking, and if you are not happy with the service we would come back to re-clean it. The guarantee is valid only if the property was vacant during and after the cleaning.
6. What tools are you using?
- We are using the most advanced Prochem machines for carpet and upholstery cleaning and professional cleaning solutions and detergents only.
7. When do I have to pay?
- If you pay cash you can pay after the cleaning is done.
- If you pay by bank transfer, we would need the payment to be arranged before cleaning
8. Are walls included in the end of tenancy cleaning?
- Wall are not included in the cleaning package, but if you would like we could clean them for extra charge
9. Do you clean the windows on the outer side?
- We clean the windows on the outer side only if its reachable and safe.