FAQ - WonderCleaning.co.uk

1. What type of services do we do?

-          End of tenacy cleaning

-          Carpet cleaning

-          Domestic cleaning

-          Office cleaning

-          Curtain cleaning

-          Upholstery cleaning

-          After builders cleaning

-          Property maintenance

-          Spring cleaning

2. How can I book?

-          By phone

-          By email

-          By filling in our form

3. How long in advance can I book?

-          Usually we would need one day notice, but we also do immediate cleanings.

4. Can I cancel the cleaning?

-          Yes, you can cancel the cleaning 48 hours prior the booking. If you cancel within 48 hours before the booking, a cancelation fee of £50 is required. A cancelation fee is required if you are not able to provide access to the property.

5. Do you offer a guarantee?

-          Yes, we offer a 24 hour guarantee on our End of tenancy booking, and if you are not happy with the service we would come back to re-clean it. The guarantee is valid only if the property was vacant during and after the cleaning.

6. What tools are you using?

-          We are using the most advanced Prochem  machines for carpet and upholstery cleaning and professional cleaning solutions and detergents only.

7. When do I have to pay?

-          If you pay cash you can pay after the cleaning is done.

-          If you pay by bank transfer, we would need the payment to be arranged before cleaning

8. Are walls included in the end of tenancy cleaning?

-          Wall are not included in the cleaning package, but if you would like we could clean them for extra charge

9. Do you clean the windows on the outer side?

-          We clean the windows on the outer side only if its reachable and safe.